Returns & Refunds

RETURNS AND CANCELLATIONS

You may return any items purchased from our online store within 14 days of receipt without providing a reason, provided the products are unused and unworn and are not custom-made items.

Please note that you are responsible for the direct costs of the return shipment. We have deliberately chosen this model: In online retail, one out of every two orders is returned. This model burdens the environment and incurs high costs, as much of the merchandise is often no longer saleable and must be destroyed. In the end, you—along with the environment—are the ones who suffer: Online retailers pass the cost of return shipping on to the retail price, which can increase the price by up to 30%. To be able to offer our products at a fair price and protect our planet’s natural resources, we have decided not to offer free returns. We appreciate your understanding.

Please note that this return policy applies only if you are a consumer whose usual place of residence lies within the European Union.

We’d be happy to provide you with comprehensive advice about our products, materials, and sizes before you make a purchase, so you know right from the start which product is right for you. Feel free to contact us at any time by phone or email to schedule a personalized consultation. We’d be happy to take the time to help you find your favorite piece.

HOW TO RETURN YOUR ORDER:

1. Notify us of your return. You can do this conveniently online on our website via the Withdraw from contract here page. Of course, you can also send us an email or include a note with your return.
2. Carefully pack the items you wish to return and drop off the package at the post office. Make sure the package is properly stamped. Please send your return to the following address: Julian Baumgaertner/Odin’s Wolves, Leopoldstrasse 204, 80804 Munich, Bavaria, Germany
3. Keep the shipping receipt in a safe place. We’ll need it to refund your money in case the package gets lost or damaged in the mail.
4. Once we receive your return, we’ll inspect the items and, if everything is in order, refund your money as soon as possible—but no later than 14 days—via the original payment method.

Please note that we can only accept returns of clean, unworn, and undamaged items with the tags still attached.

Please also note that, due to legal requirements, we are only permitted to issue refunds via the original payment method. If you paid in cash, a refund can only be made via bank transfer to your account—for this, we’ll need proof of identity. Otherwise, we can only credit the value of your return as a gift card for your next purchase in our online store—we appreciate your understanding.

You can find more information about your right of withdrawal and the consequences of withdrawal here.

DO YOU HAVE QUESTIONS ABOUT RETURNING YOUR ITEMS?

Feel free to contact our customer service at any time. We’ll be happy to answer your questions and work with you to find a solution.